Is all of your inventory listed online?
We are working to add more of our items to the site, accordingly, please contact us with any questions.
How do I get a quote for my event?
The two best ways to get a quote are:
How do I reserve items for my event?
Once a quote has been created for your event we are able to move forward with reserving your items. There are two items you must complete before the items are reserved:
1. A completed rental agreement is required for rental of items. This can be done either electronically or in person.
2. Pay 50% of your quote as a down payment which can also be done in person or via phone.
When are payments due?
50% of the quote/invoice total is due at the time of booking the rental items for your event. The remaining 50% is due 4 weeks prior to your event.
What forms of payment are accepted?
EPIC Event Rentals accepts the following forms of payment:
1. Cash
2. Check – Please make checks payable to ILUSION Productions, Inc. (Our parent company)
3. Credit or Debit Cards – These can be taken over the phone or in person.
4. ACH Transaction – Electronic check using your bank’s routing number and your account number.
What do you mean by design and style?
Often, people come to use with ideas about how they want their event to look or what kind experience they want for their guest but aren’t sure how to make it happen. This is where our design process comes in, we will look through our current and potential inventory to find the perfect pieces to accomplish your goals. The style part occurs when you let us set up the decor for you so that is one less thing you have to worry about on your event day.
What if I don’t see the item, I am looking for in your inventory?
If the item(s) you are looking for aren’t in our inventory, contact us to see if it is something we are able to get. If it is an item we think we can reuse for future event, we will purchase it and you will just a our standard rental price.
How are linens packaged?
We take great pride in making sure our linens are the best in the business. All linens are commercially washed in a professional washer using industrial chemicals to ensure there are no spots. From there, all linens are folded in half and pressed using a 12o” commercial laundry press. This ensure the wrinkles disappear. Next, they are folded and hung on a drapery hanger then placed in a plastic garment bag for protection. They are 100% ready to be place on your tables as soon as you arrive at the venue. You may notice, small fold marks where the linen hangs on the hanger, these fold marks are natural and generally disappear after time of being on the table.
All of our table linens and runners are packaged this way. Napkins are pressed and folded in half, then stored in a plastic back, inside a plastic tote.
How are your decor items packaged?
Depending on the type of decor items you rent will determine the packaging. All of our items are packaged in a manner which will help protect the item as well as your vehicle from damage. We do our very best to ensure the overall weight of a package is easy for one person to carry, as long as the item itself isn’t too heavy. Upon return, items should be packaged in the same way to ensure they don’t break in transport back to our warehouse after your event.
How should linens be returned to you?
When you rent linens, runners or napkins we provide you with mess bags to put your dirty items in. Dirty linens, runners or napkins should never be placed in a plastic back as the items aren’t allowed to dry which will create mildew. If we are unable to remove the mildew from the linen, you make be asked to pay a replacement cost.
What if I rent and item from you that require some kind of assembly?
Generally, for items that require assembly we will show you how to assemble the items when you pick them up. Additionally, many of our items have a video set-up guide that will walk you step by step through how to set them up. If you still have questions, you can always call us at 316.554.1244.
Where do I my rental items up from? Where do they need to be returned to?
Items may be picked up from and returned to our warehouse located at 1939 E. Diedrich, Haysville, KS 67060. We are located one block south and one block east of the intersection of 71st S (Grand) and S. Broadway. We are also one block west of the Haysville/Derby Turnpike toll booth, between the Turnpike and Broadway. The building is a large white metal building with red trim.
